Back Order / Special Order Policy

Back ordered items are shipped on a first come, first served basis. Please note that you will be charged in full at the time you place your order. This guarantees that any incoming inventory that is currently on back order will be committed to your order and shipped immediately as soon as the inventory arrives to our warehouse.

Special order items such as manufacturer's color match grout colorants are processed manually. They require 14 business days to be blended and shipped out. There is no rush processing or rush shipping available on these items. Please note that they are also non-refundable as they are blended for each individual order.